He nodded thoughtfully, and pulled out a small device from his pocket. "I think I can help you with that," he said, a small smile playing on his lips.

"Can I help you?" he asked, looking up and catching my eye.

And I realized that I was in the presence of someone truly special.

I nodded, feeling a little embarrassed. "Yes, that's right. I need to update my software."

"I'm looking for a product," I said, trying to sound confident. "A Quite Imposing Plus 4 serial number update."

But it was more than just his physical appearance that was impressive. There was an air of confidence about him, a sense of authority that was hard to ignore. He moved with a purpose, his long strides eating up the distance as he made his way across the room.